Our channels
Live chat resolves immediate questions: a promotion that did not apply, a slow deposit, a verification document. Email leaves a written record and suits queries with attachments. The Help Centre, linked in the menu and footer, covers the usual questions about accounts, bonuses and payments.
| Topic | What to ask us |
|---|---|
| Bonus | Wagering requirement, minimum deposit, maximum bet and deadline |
| Money | Methods available for your account, minimums, fees |
| Verification | Which documents and when |
| Limits | How to activate limits, time-outs or self-exclusion |
| Promotions | Conditions of the live offer before activating it |
Save the chat transcript or ask for a reply by email, so you always have your reference to hand.
If something does not go as expected
Write to us first with the facts, dates and a screenshot: we resolve it in chat or by email. If you need to go further, our general rules set out the complaints procedure. For a withdrawal, keep the request number to hand: we process them within 1 to 3 business days.